Refund policy

At Aurelie & Co., we do our best to make sure you're 100% happy with every purchase. If you're not completely satisfied with your order, we're happy to make it right.

 

Return window

You have 14 days after receiving your order to report a return or complaint via info@aurelieco.shop.

 

No physical return needed

To make things as easy as possible for you, in most cases you won't need to send your item back. Report your issue with a short description (and preferably a photo) via info@aurelieco.shop, and we'll review your request. If there's a valid reason (for example a damaged, defective, or incorrect item, or if you're simply not satisfied), you'll receive a full refund or, if you prefer, a replacement item. Refunds are processed to your original payment method within 5-10 business days after approval.

 

Damaged or incorrect item

Check your order upon arrival. Is something damaged, defective, or did you receive the wrong item? Please contact us as soon as possible via info@aurelieco.shop, preferably within 14 days, along with a photo of the issue.

 

Questions

Do you have questions about returns or refunds? Feel free to email us at info@aurelieco.shop.